Administrator Guide

If you are experiencing performance issues with Flex it could be a number of different infrastructure or environment situations that are having a negative impact. Please answer the following questions and send them to support@lookout-software.com. We will do our best to help.

Server Environment

1. Farm topology?
2. SharePoint Server specifications, such as CPU, RAM etc.
3. Are you running Flex on a VM shared with multiple other VM systems?
4. Are you running any other resource-intensive applications on the server such as Exchange etc.?
5. Are you running any other third party web parts in this same Site Collection?
6. Are you running any other SharePoint sites that require a lot of resources?
7. How many users are hitting Flex at any given time?
8. How many users are hitting the SharePoint Farm at any given time?

After Initial Load

1. How may total items do you have in Flex?
2. Are you using Connections in any sub-grids?
3. Do you use Lookup columns? If so, how many?
4. List the number of items in these lists:Accounts, Contacts, Tasks, Interactions, Documents and Audit Log.
5. How long does it taking to do the following:
   1. Display the Account List?
   2. Open an Account item?
   3. Save a change to an Account item?
   4. Display the Contacts list?
   5. Open a Contact item?
   6. Save a change to a Contact item?
   7. Display Interactions list?
   8. Open an Interaction item?
   9. Save a change to an Interaction item?
   10. Get a result using the Quick Search?
6. If you can send a video of the user performing steps is helpful.
7. If possible, send us details to log in to your site.