Our Application Configuration Support (ACS) offering is a “hands on” professional service that assists customers in gaining the maximum benefit from their SharePoint Flex investment by utilizing the knowledge and skills of an experienced Consultant who will match business situations to software functions as and when the client requests it.
- This Support service is delivered by a Certified Flex Consultant who also has significant knowledge of SharePoint Flex features and how to apply them to specific business situations.
- When the client purchases an ACS service they will be assigned a Consultant whom they will connect with directly in order to schedule meetings as and when they require help.
- The ACS program is guided by the client’s requests.It is left up to the client to determine when they need assistance and which areas of the system they require assistance with and to reach out and schedule a time with their ACS Consultant.
- Typical service delivery is around application configuration where the client has attempted to work solutions out by themselves first and have been unable to or alternatively they may determine a set of needs and schedule a meeting with Flex Consultant to review them on an ad hoc basis/as needed basis.
- When Updates are applied the client may wish to connect with their Flex Consultant to review the new feature updates (although these are documented in the Administrator’s Guide) to discover if they can benefit from them in their organization.
- Packages are available in 5-hour blocks of time and do not expire. Time is withdrawn in blocks of 15 minutes.
- For pricing details speak to your Flex Consultant or email sales@lookout-software.com.