The Story of SharePoint Flex

LookOut Software has been involved in the CRM business since long before Salesforce and Microsoft. In fact, we were involved in the very first contact management solutions offered to the market in the heydays of the 90s.


We spent two decades working with a myriad of software products, providing all types of solutions to every type of business imaginable. Our team has been involved in training, technical support, implementations, installations, and custom development for more solutions than we can remember.


We began our journey into development back in 2001 when the industry was really heating up. Back then, we focused on custom solutions which was great fun. We learned the insides of so many different industries and were never bored with our involvement in the challenges we faced.


SharePoint Flex came into being during the mid 2000s when we found custom solutions too time-consuming to deliver, and the price points no longer made sense. After a decade involved with 1,000s of companies, we learned something crucial: no two businesses are alike.


They may have similar requirements for a list of contacts with names and addresses, but from that point things will become increasingly unique to the business and its methods of operation.


Providing a CRM solution that would easily adapt itself to support unique relationship management tracking needs became our focus. From the very beginning, our vision has been to create a customizable, configurable, and scalable CRM solution to meet ever-increasing levels of complexity. SharePoint Flex is the realization of that vision.


Although we are a small team, we are by no means outmatched by our competition. We have proven time and time again that we are capable enough to support an impressive list of clients ranging from government and educational institutions to small businesses and Fortune 500 companies. We believe that our success over the years is a testament to the fact that a small group of committed individuals can change the world, or, at the very least, leave a dent in the universe.


We are not in business to eat the world or become a behemoth software giant. We are in this business to provide affordable, practical, and powerful alternatives to the big-box, big-brand purveyors of software as a service. We are an independent provider of software and services, but really, we are much more than that. We are mothers and fathers, brothers and sisters, friends and family. Ultimately, we are people, and for us, this business is our honest day’s work. We have spent decades refining the development of our software and services.

We solve information management problems

Taking the valuable experience we’ve gained from our clients’ successes and challenges, we have incorporated what we’ve learned into our philosophy – and from there, into our relationship management solution designs. When our customers stumble, we are here to help move them forward by sharing our knowledge and best practices.

“Customer success is more important to us than simply selling software.”

What support means to us at LookOut Software

We’ve always known that without customer success there would be no future for us in this business. That’s why supporting our customers with training, consulting and application configuration is and always has been our number one priority.

“I wanted to take the time to compliment one of your finest Product Managers, Kerri Groves. She is an excellent listener as she always delivers what is asked of technical assistance without even having to know our company’s mission. Also, she is always available and willing to help at any hour of the day which is remarkable and very selfless. I look forward to working with her!”


– Vanessa Lawless, Vendor Coordinator, Community Research Foundation


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