You can do it. We can help.

Superior support is an essential feature of Flex. We don't just say, "Customer success is more important to us than selling software." We back it up.

Implementation Support

We offer three hours of complimentary implementation support to every client.

Online Classroom

Attend complimentary training webinars to learn helpful tips and tricks from our Power Users.

Custom Coaching

Work on your Flex site in one of our custom coaching sessions to maximize ROI.

Industry Applications

Take a look at how Flex has been adapted to meet the unique needs of different industries.


Technical Information

If you want to know more about the technical details of Flex - this is where you want to be.


Demonstration Videos

Click through to take a peek at our brand new and constantly expanding library of demo videos.

1. Is your product available as an App for SharePoint Office 365?

We continually evaluate this option but at this time rewriting our software to fit the restrictive app model isn’t in line with our focus or our market. However, a hybrid solution is an option.

3. Does Flex have its own database?

No, Flex uses SharePoint’s SQL Content database.

4. Can I add my own custom lists into Flex?

Yes, you can create a myriad of custom lists for different business purposes and embed them into Flex’s relationship system.

5. Can I access Flex's web system through mobile devices?

The full version of Flex is accessible on tablets and laptops but for phones we recommend our mobile application.

6. Does Flex integrate with Outlook?

Flex has powerful and comprehensive integration functionality for Outlook where, if preferred, users can do the majority of their communication processing.

7. Does Flex require a lot of effort to customize?

You can use Flex more or less out of the box if your needs are met by the basic templates we offer. However, most businesses will benefit from configuring their systems to meet their unique needs. Flex was built from the ground up to be efficiently configurable and adaptable.

8. Can I use Flex for marketing?

Flex can be used to build and store custom lists for marketing purposes. It can be used to send small batches of emails but it is not a mass email tool. It can be used for exporting lists for mail merges with Word or uploaded to third party email servers. Results of campaigns can be added into Flex for reporting analysis and ongoing access to activities.

9. I am using another CRM now. Can I transfer that information to Flex?

Flex has its own application which enables Excel based data to be imported and connected to other related lists quickly and easily - thereby eliminating the need for reentry of data.

10. Can Flex connect to other databases?

There are a variety of methods that can be deployed for external data sources to be connected to Flex.

11. If I personalize Flex for my business will updates write over our configurations?

No. Most Flex customers have personalized and configured their solutions for their business and they all update with the same package. Updates do not affect field, form, list, workflows or other configuration additions and modifications.

12. Can I use third party web parts with Flex?

Yes. There are hundreds if not thousands of web parts available for SharePoint. Some are complimentary and some are not. Check with us before purchasing to be sure.

13. Does Flex use SharePoint's permission system?

Yes, the SharePoint permission system is the base for Flex. However, we have added additional privileges and item level protection for companies that wish to have more control.

14. Can Flex be used in different languages?

Yes, Flex has a translation module where any language or specific terminology can easily be applied to the application.

15. What type of reporting does Flex have?

Flex can utilize any reporting software that can be used with SharePoint. We provide a complimentary copy of Pivot Point for Flex with each purchase for charting and graphing.

We're here to help

At LookOut Software, we believe that businesses achieve more when they work together. We know that providing consistent, high-quality support is an essential aspect of your success. That’s why we’re always here, ready to lend a helping hand.

 

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